Reference Services

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» Bernie Sloan's Digital Reference Pages - Several bibliographies, lists, papers, and reports on online or virtual or digital reference services.
» Building and Maintaining Digital Reference Services - Offers advice and tips for establishing and growing a digital reference service. Includes information on both chat reference and e-mail reference.
» Cooperative Reference Service Policy Manuals - Guidelines to help libraries create cooperative agreements to share reference services between institutions.
» Guidelines for Behavioral Performance of Reference and Information Services Professionals - Criteria list to be used to evaluate the reference skills of library staff.
» Guidelines for Medical, Legal, and Business Responses - Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
» Management by Wandering Around: Reference Rovering and Quality Reference Service - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
» Minnesota Opportunities for Reference Excellence - The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
» Sites for Reference Sources - Collection of links that library staff would find useful in conducting reference work.
» Trends and Issues in Digital Reference Services - Article dealing with developments that are impacting libraries which are creating and using digital reference services.
» Virtual Reference: Overrated, Inflated, and Not Even Real - Article critical of chat and e-mail reference services in libraries.
» Wonderful World of Wombats - Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.