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» Krug, Steve: Advanced Common Sense - Steve Krug, author of Don't Make Me Think! A Common Sense Approach to Web Usability, provides consulting services including expert reviews of existing sites and new designs, usability workshops, and usability testing.
» Morville, Peter: Building a Synonymous Search Index - Help users find the documents they're looking for by incorporating a 'thesaurus-like' hierarchy for your site.
» Morville, Peter: Virtual Documents: The Challenges of Chunking - Advice for determining a level of granularity in breaking up documents for online viewing.
» Nielsen, Jakob: Feedback From Users of an Archive - How to collect usability data from site users, using a historical archive as the case study. Keep surveys simple, collect data from real-world usage, and get feedback from friends of the site.
» Nielsen, Jakob: Frames Suck Most of the Time - Why frames are usually a very bad idea.
» Nielsen, Jakob: Guerrilla HCI - Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier
» Nielsen, Jakob: Multimedia Guidelines - A broad set of guidelines for multimedia on the web.
» Nielsen, Jakob: Papers and Essays - Online papers by Jakob Nielsen.
» Nielsen, Jakob: Print design vs. Web design - Dr. Jakob Nielsen highlights key differences between designing for print and designing for the web.
» Nielsen, Jakob: Site Map Usability - Most site maps fail to convey multiple levels of the site's information architecture. In usability tests, users often overlook site maps or can't find them. Complexity is also a problem: a map should be a map, not a navigational challenge of its own.
» Nielsen, Jakob: Web design vs. GUI design - Designing for the Web is different from traditional user interface design. Fundamentally, the designer gives up a lot of control to the user - get used to it: WYSIWYG is dead
» Norman, Don: Human Centred Design - Don Norman discusses the approach to usability when building his own website. This includes links to related content by Jakob Nielsen
» Rosenfeld, Lou: Is Less Really More? - When it comes to the usability factor of tables of contents, is less really more?
» Rosenfeld, Lou: Yahoo! is Dead. Long Live Yahoo! - Discussion on the inevitable collapse of Yahoo directory due to its size and complexity. He Predicts mini-yahoo sites within corporate intranets.
» Rosenfeld, Louis: Information Architecture Revealed - Interview with Louis Rosenfeld.
» Schaffer, Eric: How to Develop a Corporate Intranet Standard -- PDF File - From the consultants of Human Factors International (www.humanfactors.com). Requires Acrobat Reader.
» Schaffer, Eric: How to Develop an Effective GUI Standard -- PDF file - From the consultants of Human Factors International (www.humanfactors.com). Requires Acrobat Reader.
» Schroeder, Will: Testing Web Sites with Eye-Tracking - Describes an experiment carried out to monitor the eye movements of visitors to a prototype web site.
» Spool, Jared: Hard Evidence from Research - Spool uncovers the lessons his research has taught him about how best to design a site so that users don't end up thwarted
» Spool, Jared: Web Graphic Design Is Not What You Think, A Usability Perspective - "The number one activity on the Web is information retrieval." In part of his tutorial, Spool explained his findings on graphic design and users' success.
» Szuc, Daniel: Usability in Hong Kong - Interview detailing the approach to web usability in Hong Kong.
» Tognazzini, Bruce: First Principles - Bruce Tognazzini discusses basic prinicples of usability for both traditional applications and web services.
» Various: WebWord Interviews with the Experts - Site includes usability articles written by John S. Rhodes. This page is a good starting point.
» Veen, Jeffrey: Homepage - Jeffrey Veen is the author of "The Art & Science of Web Design". His home page features details of the book and other links.