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» AMTELCO - Offers a range of web-enabled software specifically focused upon call center operations
» AUTHTEL - Provides permission solutions for the telemarketing industry. Enables telemarketers to recapture prospects lost to federal and state Do Not Call registries.
» Altitude Software - Call center software enables integration of both self-service and assisted customer interactions across voice, email and web channels. Offices located worldwide.
» Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
» Avotus - Offering software designed to help call center managers and supervisors control Nortel Networks Meridian 1 system. Product aims to reduce the number of abandoned calls and optimize staffing levels.
» Bard Technologies - Developer or callLAB pc-based software for testing call center behavior with call-by-call simulation technology. Used for strategic analysis and workforce management. Demo version available for download.
» C3Gatway Products: ContactIP - ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
» Cacti Inc - A range of solutions for continuous and selective contact recording, with data analysis functionality
» Callscripter - Workflow management software for contact centres. Allows call scripts to be written in minutes by non-technical users. Includes screen popping and full reporting suite. UK-based company.
» CenterForce Technologies, Inc. - Web based call center management tools.
» Centergistic Solutions - Offers software designed to gather data from multiple sources including call center ACDs and present this information in dynamic, functional formats.
» Collaboration Technologies - The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
» Concerto Software, Inc. - Comprehensive software and services for customer interaction management.
» Coordinated Systems, Inc. - Providing software for agent monitoring and call recording.
» Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
» Data Collection Resources - Monitoring and agent evaluation software.
» Database Systems Corp. - Provider of call center technology including software, predictive dialer systems, and web development products.
» Digisoft Computers - Scripting software for call centers.
» Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software.
» Envision Telephony - Call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
» Exorus Voice Website Communications - Provider of instant callback tool for CRM aimed at improving customer loyalty.
» FocalPoint - Call center wallboard software for supervisors and agents broadcasting real-time call center statistics, custom messages and alerts. View demo, features and pricing of desktop wallboard software.
» G3 Nova Technology - Provides test tools, development and testing services for call centers, communication networks and network devices.
» Genesis Systems - Offers call accounting software including telephone reporting, management and tracking for hotels, 911 call centers and general business.
» ISx, Inc. - Provides Directory Assistance software for telecommunications call centers.
» InVision Software AG - Workforce management software for customer contact centers.
» Information Access Technology - Provide established predictive dialing and interactive communication software for the call center environment
» JBGL Technological Innovation Group Inc. - On hold music and message digital announcer. Multilingual and multi-channel Windows system with remote download capabilities.
» KGA - PC-based training and assessment programs for call centers as well as legal, medical, technical and other industries.
» Lagan Technologies Ltd. - Customer Relationship Management (CRM) software solutions aimed at the telco and banking markets.
» Logiciels Action, LogAct Software - Builder of software designed to manage all operations of a telephone answering service (TAS) from inbound call routing to customer billing. Company headquarters located in Canada.
» NBX Software - Industry specific software solutions for use with 3Com's NBX Voice System. Provider of call center software and help desk management tools.
» Noetica - Developers of call centre and customer interaction management software. Offering products such as Synthesys and NoeticaCR for callflow, scripting, CTI, inbound/outbound call handling and e-forms.
» Odesoft Software - Software solutions for call centers and contact centers. Offering end-to-end solutions including IVR and VoIP with focus on web application and software development.
» PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
» Performix Technologies - Offering Emvolve Performance Management contact center software. Utilizes statistical information on actual employee performance to drive productivity. Software allows agents to view their own performance online and compare against pre-set targets.
» Perimeter Technology - Provider of management information systems for centrex-based automatic call distribution systems.
» Portage Communications - Software tools for forecasting and staffing.
» Presence Technology - Call center software allows all interactions with clients to be unified in a single queue to maximize the profitability of each contact independent of the channel.
» Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry from workforce management software to call logging and speech recognition IVR and voice mail systems.
» Rockwell FirstPoint Contact - Software provides complete customer contact solutions supporting multiple channels including voice, e-mail, web, wireless and VoIP.
» Strategic Computer Support, Inc. - Offering contact center technology for inbound, outbound, and fully blended customer contact centers.
» Teltone Corporation - Providing software to enable remote workers to have seamless access to the corporate corporate telecommunications facilities.
» Trio AB - Software solutions for corporate telephony and value-enhancing call management. TeleVoice product line for customer support and contact center applications; integrates incoming calls, email, voice mail, web and fax.
» UtilCall - Call center software utilities.
» Wicom - Creator of software for call centers that allows inbound calls for agents to be physically distributed while providing centralized service. Program provides multi-channel, unified queuing, prioritizing and routing.
» Witness Systems, Inc. - Provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions through multiple communications media, such as telephone and Web chat. (Nasdaq: WITS).
» XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
» Xentrax - Automated solutions for the Canadian contact center and call center market. Products include software, hardware and service solutions for management and monitoring.
» Zeacom - Producer of customer call center and telephony integration software.
» e-talk Corporation - Call center and help desk software to aid monitoring and evaluation.
» synTelate - Desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.