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» 800 Adept - Offers call routing technology for dealer locator applications. Allows customer calls made to centralized toll free number to be automatically and accurately distributed to a geographically appropriate dealer or call center.
» ALVE Technology Corporation - Software product providing integrated metrics for call center performance optimization and reporting.
» AMCAT - Offering predictive dialers, CTI, IVR, ACD and call center management software. Software implementation, education and support.
» ARTS - Automated Recruitment Telephone System - System designed to screen and remove unsuitable job applicants based on predetermined critera. Aimed at saving client companies time and money versus screening large numbers of job applicants one by one.
» Advantage Interactive Corp. - Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.
» Alpha-American Programmable Signs - Offering specialized and customized LED signs for call center applications. Signs enable real-time display of ACD statistics, messages and alerts to agents.
» Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
» Blue Pumpkin, Inc. - Provides workforce management, forecasting, planning, and employee scheduling solutions for multi-channel and virtual contact center and call center environments.
» Braxtel Communications - Providers of hosted and premise based customer call center solutions incorporating Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer-Telephony Integration (CTI), dialers, switching, management, and reporting.
» Call Center Network Group - Providing programs and services that facilitate the exchange of ideas, experiences and solutions to meet the challenge of managing the call center environment. Subscription based.
» Call Center Technologies - Offering onscreen and wallboard visual management information tools such as Visual IS and ACDView for call centers and help desks. Other products include ACDStor, a Windows based software package that captures ACD data.
» CenterCore - CenterCore is a manufacturer of call center furniture designed with the focus of maximizing room capacity and user comfort. Many call center design configurations illustrated on the site.
» ChaseData Corporation - Specializes in delivering predictive dialing systems to medium and large call centers.
» Clone Cubicles - Manufacturer of Clone cubicles, compatible with Herman Miller, Steelcase and Haworth office furniture systems. Special cubicle solutions available for call centers.
» Composit Communications - Offering customer relationship management solutions for call and contact centers. Integrated CRM options, using phone, VoIP, fax, email , CTI, ITR, and Web technologies.
» Comsys Multi Media Services - Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call & contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.
» CosmoCom - Provider of all-IP, universal access, contact center platforms. Enables service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
» DTS Group - Providers voice, data and software solutions, specialising in systems integration, contact centre solutions, workflow, call recording and CRM. Based in UK.
» Dees Communications - Specializes in sophisticated productivity and quality measurement solutions for call centers.
» Dial Interactive - Offers call center assessment, CTI/IVR analysis, call flow/IVR re-engineering, technology RFP management and reporting assessment.
» DialConnection - Offering predictive dialing, telemarketing and call center solutions.
» Digivoice - Provides call recording, quality monitoring, workforce management,e-Learning, contact center recording and analytics. Reseller for NICE Systems, Blue Pumpkin, Interactive Intelligence, EPOS, Knowlagent, Wygant and GMT.
» Dytel - Automated attendant technology for call centers.
» EZ-Routing - Offering routing tools, statistical analysis and consulting services for toll free inbound calls aimed at maximizing clients' advertising budgets.
» EasyRun - Products which offer graphical control over call center telephony functions.
» EchoPass - Application service provider offering Web-based telephone and Internet customer support services including text chat, email and Web call-backs.
» Enablx - Technology service provider of contact center management solutions.
» Eyretel Call Recording - Provider of technological solutions to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications. Focus on call center applications. UK corporate headquarters.
» Five9 - Company offers Internet hosted predictive dialer, ACD, and CRM for call center applications. Service requires no hardward other than telephones and a broadband connection.
» Founders Telecom Plantronics Headsets - Plantronics phone headset provider specializing in call center and office solutions. Products include corded, cordless, computer, cellular and wireless as well as replacement parts and accessories.
» Frank Solutions - Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.
» GTL Limited - E-business solutions provider offering network engineering, enterprise business infrastructure, offshore call centre solutions and other telecom services.
» Golden Voice Technology & Training - Offering digitized voice communications equipment, and customized computer based training for call handlers.
» Gryphon Networks - Provider of automated privacy compliance solutions to aid outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
» ISI eLearning Solutions, LLC - Agent and supervisor call center training on the web or CD-ROM.
» Info-Vision - Offers television-sized monitors suspended from ceiling in call centers and help desk environments; used for communicating vital data and management messages instantly to agents.
» Innovative Virtual Solutions Inc. - Canadian-based systems integration group providing computer telephony integration (CTI) and interactive voice response (IVR) solutions to customer communications and contact centres across North America.
» JDM Systems, Inc. - Provider of systems development and integration solutions for customer service contact centers.
» LIZ Systems - Help desk automation system utilizing interactive voice response technology and computer telephony integration.
» LamarTech LLC - Offering call center solutions such as Aspect Contact Center, Agent Focus and Resource Focus. Technical support services for the contact center industry also available through global network of resources.
» MCCT - Offering call center solutions such as IVR/VRU, PBX telephone equipment, business phone systems, switching equipment, and VXI headsets.
» Melita International - Offering predictive dialing, multi-channel customer interaction management and business performance monitoring and analysis solutions for contact centers.
» Mercom - Manufacturer of recording and evaluation systems for call centers. Flagship product is Audiolog multi-function recording platform sold through network of certified resellers.
» Micro Computer Systems, Inc. - Web-based chat and email management solutions for integrated contact centers. Calypso Contact Center product routes email and chat requests to appropriate agents similar to voice ACD systems. Live web demo.
» OPC Marketing, Inc. - Sells and supports auto dialers and predictive dialing systems, fax broadcasting systems, PBX phone systems, telephony accessories for call centers.
» Oz Call Centres - Reference source for the global call center industry. Headquartered in Australia and assisting with call center referrals worldwide.
» Plant Equipment, Inc. - Developer of telecommunications systems for 911 emergency call centers. Career opportunities and industry trade show information.
» Spanlink Communications - Call center products include computer telephony integration, interactive voice response and IP telephony. Services include consulting, custom development and support services for contact centers.
» Spectrum Corporation - Manufacturer of software-driven call center wallboards. Information updated and displayed for agents on flat panel. Call center case study available on site.
» Stonehouse Dialers - Analog adaptive dialer, contact manager interfacing, power plus dialer, supervisor program and 8 line autodialer.
» Stratasoft - Call center software including predictive dialing, ACD, IVR, call blending, web collaboration, CTI and other products.
» Sumihiro Corporation - Designs, develops and manufactures state-of-the-art digital signal processing equipment. Products include CallCatcher call recording, logging and monitoring solution for call centers. Headquarters in the Netherlands.
» TeleWare PLC - Developer of computer telephony software for communication solutions including personal numbering, hotdesking, unified messaging, CTI and IVR.
» Teleopti - Developer of applications for logging, traffic measuring, staffing, scheduling, follow-up, optimisation and invoicing. Products include Teleopti Contact Center Coach, Teleopti Business Telecom Coach and TeleRevision/Tele Audit. Headquarters in Stockholm,
» The Resource Center - Wide selection of help desk, call center, CRM and customer satisfaction training seminars, certifications, books and videos.
» Total Office Systems, LTD - Business recording solutions for call centers, financial, emergency (911). Providers of Mercom Audiolog and IntellAgents2000 products. Based in Toronto, Canada.
» Travis Voice and Data - Provider of call center products such as Mercom Audiolog digital agent recording system, IntellAgents2000 quality assessment tool, "Axxessory" call center solution and AgentCARE agent management software. Business focused in Oklahoma, Texas, Ar
» Ulysses Learning - Contact center simulation-based training program for customer service, sales and coaching.
» Verbatim Third Party Verification - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. Creates recorded of customer's authorization in their own voice for permanent, retrievable record of transaction.
» Visual Electronics, Ltd. - Manufacturer and distributor of real-time LED displays for ACD/predictive dialer monitoring systems.
» Voice Print International - Develops digital voice recording, screen capture and quality monitoring applications for compliance, liability, quality assurance and training purposes.
» VoiceStamps - Provider of voice authorization and phone recording for inbound and outbound call centers. Applications include recording phone conversations, recording verbal contracts, and third-party verifications.
» White Pajama - Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.
» Who's Calling - Customer Capture service provides intelligence about prospects and customers who call your company. For sales, customer service and marketing applications.
» e-talk Corporation - Provider of contact center management solutions including performance monitoring and measurement for enterprise contact center operations.
» eMicrophones - Offering speech recognition, voice recognition headsets and desktop microphones for call centers. Brands sold on this site include Andrea, Shure, Buddy and Sennheiser.
» eOn Communications Corporation - Products which integrate and manage voice, e-mail and Internet communications for customer contact centers.