Call Centers

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• Top/Business/Customer Service

» CRM Xchange - Information on call centers for telemarketing, customer service and teleservices. Includes telephone training, solutions and computer telephony integration.
» Call Center Depot - Tools for call center professionals including associations, books, newsletters and consulting services.
» Call Center News Service - News about inbound and outbound centers, help desks and support operations.
» Call Center Ops - Focuses on call center operations and provides discussion forums, newsletters, jobs, news, events, and links to related services, along with a directory of products.
» Call Center Times - Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
» Call Centre News - A fortnightly subscription newsletter designed specifically to cover the fast growing Australian call centre industry.
» CallCenterGuide.com - Online guide for call center products, services, news and telecommunications links.
» Callcentres.net - Call center research and supplier directory.
» Confero Call Centres - Mid-size outsourced call and contact center based in the UK, providing inbound and outbound voice, email, and web-based customer service solutions.
» Contactcenterworld.com - Online news for the industry.
» Customer Contact World - News about customer relationship management technologies.
» Datapoint - Provides call center management services.
» Hispanic Teleservices Corporation - Provides call center services for hispanic markets.
» I.C.C. Private Limited - Provides outsourced customer service and business process management solutions from New York and India.
» Indiancallcenters.org - Provides information about call centers in India. Features chatroom, discussion boards and industry resources.
» Mosaix (PDS) User Group - Independent user group assisting call center organizations utilizing the Mosaix Predictive Dialing System.
» Outbound Focus - Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
» Preferred Solutions - Information and resources for the call center community.
» TRI Online - International Call Center providing integrated outsourced Customer Relationship Management.
» Tata Telecom - Provider of Lucent Avaya hardware and software solutions for voice communication services.
» Telcall Magazine - Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry.
» VT Consulting - Advisory services for outsourcing opportunities to India for information technology and telecommunication businesses.
» Zamba Corporation - Designs, implements and integrates enterprise-level applications to facilitate sales automation, call center management, marketing automation, and automated field service and sales. (Nasdaq: ZMBA).
» vCustomer Corporation - Provides low cost India based customer relationship management services.