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» 7Office - Customer relationship solution for small business. Features include contact management, appointments, call reports, meetings, tasks, letter writing, mail merge campaigns, mailing labels, and prospecting.
» Advanced Feedback - Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
» Aestiva - Web-based solutions including help tickets, knowledge base, contact management, and email management.
» AyaNova Service Management Software - AyaNova will give you full control over your entire service department with features that will give you the power to provide first class customer service while improving your bottom line.
» Blue Pumpkin Software - Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers
» Charter Continuum - Customer relationship management with software for handling customer feedback ensuring customer retention.
» Chordiant Software - Customer Relationship Management (CRM) applications tailored for today's dynamic e-business environments, using a unique approach to create a single view of the customer across the enterprise.
» Cloudgate Ltd. - Intelligent, two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels, including SMS/MMS, email, audio (IVR), instant messaging (IM), and direct mail.
» Davox Corporation - Provides customer interaction management desktop solutions to the financial, airlines, telecom, and utilities industries.
» EContacts - Provides software and services for e-mail marketing and customer relationship management, allowing customers to send targeted e-mail to virtually anyone.
» EDI Specialists - We have assisted the largest to successfully convert and maintain an accurate supply chain.
» FrontRange Solutions - FrontRange Solutions provides customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
» GWI Software - Customer service software provider for businesses.
» InstantService, Inc. - Provider of customer service software for live chat, email management, and self-help.
» Intrinsic Business Solutions - CRM software for small to medium size business. Hosted and Stand alone solutions.
» Kanisa Inc. - Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
» Kewill.FrontOffice - Kewill.FrontOffice the ultimate customer service toolkit, used in conjunction with your shipping system, offers visibility and control of parcel shipments, tracking, delivery, and late or lost package information.
» Knowledge Base - Multi-user system enhances self-service customer support, help desk operations, and document management applications.
» Lead2Sale - Lead2Sale provides businesses with CRM and customer service solutions.
» Lynk Software - CRM software to enhance customer relations, tracking, complaints and quality assurance issues and corrective actions. Fully web enabled.
» NetCall Telecom - Customer response solutions for e-commerce, WAP and digital, real time, one-on-one communication service, no software or hardware required.
» Novavox - International - Company offers computer/telephony integration (CTI) solutions for home and business. The Smartphone product line offers Windows-based unified messaging and automated call processing.
» Parature - Provides Web-based software for online customer service, help desk and customer relationship management.
» Peregrine - Consolidated Asset and Service Management - Peregrine provides the enterprise software required to manage assets and streamline gloabl service management opertations through a Consolidated Asset and Service Management solution.
» Practical Solutions Inc. - Offers a comprehensive software package for service industry companies.
» Precision - Developer of help desk solutions.
» Primus - eService software for eBusiness. Enables companies to effectively manage all points of contact with their customers and create real value with every customer interaction.
» Q-go - Q-go offers customer communications software based on natural language technology. The site provides detailed information on Q-go and what if offers.
» Qualté - Hosted helpdesk and live-chat solutions for small/medium sized companies.
» Querybot Systems - Automated knowledge base/interactive FAQ system, intended for small businesses.
» ScandiaCom - Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
» Skywire Software - Answer Suite provides a robust suite of customer service applications consisting of knowledge management, Web self-service, case management and desktop discovery tools that automate the problem resolution process and make it easy for customers to find inf
» Sparta Systems - TrackWise - Track problem reports, complaints, service calls, requests and action items.
» SupportSentry - SupportSentry provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
» Tree Management Systems, Inc. - Powerful customer management software for tree, lawn & landscape companies. Streamline your business, increase sales, and make more money.
» Ulysses CRM - Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
» Vuechat - Web-based customer service solution with webcam video.
» WEBB Interactive Services Inc. - Offers instant messaging software. (Nasdaq: WEBB).
» WonderDesk - Web based help desk software that offers management for your customer service and technical support, handles your ticket tracking, problem reporting and call statistics.
» eAssist - Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
» eCare Support Interaction Software - Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available.